Frequently Asked Questions
Everything you need to know about giving with Noel Gifts.
What are your standard shipping times?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Delivery times may vary during peak holiday seasons.
Can I include a personalized message with my gift?
Yes, every order includes a complimentary gift card. You can enter your personalized message at the checkout screen before finalizing your purchase.
What is your return and exchange policy?
We accept returns on non-perishable items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.